SingPass claims you can choose either (OneKey) Token or SMS (mobile phone) when setting up 2FA. But when I try to setup 2FA, only Token is available, no SMS???
Link OneKey Token : You can link your activated token to your SingPass account.
Anyone knows how I can select SMS (mobile phone) instead of being forced to use Token? Or why SMS is not an available option for me? It can't be because my SingPass account doesn't have a mobile phone no registered, because I *do* have a Singapore mobile phone no registered with my SingPass.
Help!
Update : When I click on "Manage 2-Step Verification", I get the msg "You have not set up your 2-step verification for SingPass. Please click here to complete your setup" which seems to confirm 2FA isn't set up on my SingPass account. Yet when I tried changing my password, they successfully sent the OTP (required to change password) to my registered mobile phone. Isn't that (ie. sending a OTP to my mobile phone) already considered 2FA? So is 2FA set up on my account yet or not??? If not, why can't I choose SMS (mobile phone) instead of Token???
Update Update :
After I've used ONEKEY token to set up 2FA, I logged in again, and it only says :
You are currently using the following mode of verification:
OneKey Token Serial Number: (blah blah blah)
The only option I have is to update it to link it to a new token, but there's still no option for me to use mobile phone SMS for the 2FA instead of token.
Help???
Update Update Update :
I'm explored both the SingPass website and the OneKey website. Even after successfully activating my OneKey token on the OneKey website and subsequently relogging into the SingPass website, neither website has any option for me to switch from using token-2FA to SMS-2FA???
QX179R
I opted for the token.
You may wish to contact the SingPass helpdesk for your queries.