Many clients welcome telemarketing calls, replies bank assn
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Aug 16, 2011 - ST Forum
WE THANK Mr Lee Pheng Soon for his feedback ('Bank's reply omitted vital details'; Forum Online, July 26).
From time to time, banks offer new products and services to their customers through telemarketing calls. Feedback from our member banks reveal that many customers have found such calls beneficial as they serve to inform customers of the new products and services being offered by their banks.
Customers who do not find such telemarketing calls beneficial can request their banks to put them on the do-not-call list. Banks subscribe to the telemarketing guidelines for the financial industry issued by the Contact Centre Association of Singapore (CCAS). Under the telemarketing guidelines, banks are committed to maintain a do-not-call list.
Customers who have requested not to be called by their banks or their telemarketing agents will be put on the do-not-call list. Banks and their telemarketing agents will refrain from making telemarketing calls to such customers.
If customers have feedback on any telemarketing issues, they can e-mail ABS at [email protected] and provide details such as the name of the bank/telemarketing agent and the date and time of the call.
ABS will follow up with the relevant bank to ensure that the bank in question adheres to the telemarketing guidelines.
Ong-Ang Ai Boon (Mrs)
Director
The Association of Banks in Singapore -
wat bullcrap.
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I dunno what to say.
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when i receive call from t/m, if im bery fwee, i play along, listen to all the crap and then say, i not interested, thank u. dun call again. bye
if i not fwee, i pretend to speak in a foreign tongue, usually is korean plus tagalog plus tamil plus swahili
make tt person blur, laff, then hang up -
Who told them that? The Filipino telemarketers?
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me 2....listen to them first, because they have job to do.
then say, okay, i will accept but already with someone else, so if u happy to cover contract-break cost and give me bonus then i will be happy to change to your company.
then they say bye bye not me!
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they are not tailoring their services to the clients. cos if they relli do know my acct details, they shd know I'm bery poor. cannot afford cc or investment. but I still get calls. they are just casting the net. banks t/m oso outsourced one half the time I no understand them reading the script secondly they do not understand me when I say I'm busy or im nt interested
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Loans. I tell them I never borrow money in my life.
FD. I tell them all my money already in FD. No more spare cash.
Insurance. I tell them I never buy insurance over the phone. It is silly to do so.
I let them talk, its their job, exercise courtesy, happy happy, thank you, bye.
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Just say "Tks but I'm not interested" and press the cut off button. How difficult is that?
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Make sure correct person first hor....lol.
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last week i received one.
i was in a meeting, so i quickly said im not interested. bye.
and while i was still holding the fone and pressing the discon button, i can hear him blabbering away still. -
So far so good. They are acting on my request of deletin my record from their database to call me.
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Originally posted by FireIce:
last week i received one.
i was in a meeting, so i quickly said im not interested. bye.
and while i was still holding the fone and pressing the discon button, i can hear him blabbering away still.
don;t giv this type of shithead any face, well done!alot of this type of beggars, whore and waste material on earth. their existence serve no better purpose than shit, and load sof it
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tele-marketing is too old and not an effective strategy for bank businesses...thats spam..
it is now an era of highly personalized services...
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Ya, just keep on replying to them in Hokkien or Cantonese, the conversation will stop in no much time coz they cannot hold a conversation in dialect
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Originally posted by BanguIzai:
Ya, just keep on replying to them in Hokkien or Cantonese, the conversation will stop in no much time coz they cannot hold a conversation in dialect
If they speak in dialect, I don't mind sparring with them.
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Originally posted by Clivebenss:
If they speak in dialect, I don't mind sparring with them.
I also dun mind. If the person can speak Hokkien, I switch to Cantonese. If the person can speak Cantonese, I switch to Hakka. If the person can speak Hakka, I switch to Hockchew. If the person can speak Hockchew, I switch to Hainanese. If the person can speak Hainanese, I switch to Shanghainese. See who last longer.
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Originally posted by BanguIzai:
I also dun mind. If the person can speak Hokkien, I switch to Cantonese. If the person can speak Cantonese, I switch to Hakka. If the person can speak Hakka, I switch to Hockchew. If the person can speak Hockchew, I switch to Hainanese. If the person can speak Hainanese, I switch to Shanghainese. See who last longer.
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Originally posted by Rock^Star:
Just say "Tks but I'm not interested" and press the cut off button. How difficult is that?
i got one when i was abroad.. that "go away and stay away" and cut off button cost me about $1.50
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I wonder wat weed were they smoking
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Originally posted by ^Acid^ aka s|aO^eH~:
I wonder wat weed were they smoking
may be mushroom.
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they mainly pinoys.
maybe i shd ask them call leticia.
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0.0
if caller is female, i more interested in her than the product
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If they are pinoys, shout over the phone "You GAGA !" or say "Sira-ulo" . Wait for their reaction.
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Originally posted by the Bear:
i got one when i was abroad.. that "go away and stay away" and cut off button cost me about $1.50
lol....me experience b4 too. Sibe sian when i saw bill.