Commuters more satisfied with public transport

• Clivebenss

  11 Aug 11, 14:19

  Aug 11, 2011 - Straits Times

  By Royston Sim

  COMMUTERS are more satisfied with public transport now, compared to a year ago.

  Data from the Singapore Management University's Institute of Service Excellence (ISES) showed that customer satisfaction with public buses rose by 5.3 points to 66.4 points its Customer Satisfaction Index.

  Customer satisfaction with the MRT system also rose by 3.7 points to 67.8 points.

  ISES academic director Marcus Lee said data revealed that local residents taking public buses feel they are getting more value out of their bus rides. This could have been due to the implementation of distance-based fares last year.

• FireIce

  11 Aug 11, 14:20

  joke of the year
• Clivebenss

  11 Aug 11, 14:22

  

• PedoBear

  11 Aug 11, 15:39

   commuters need to be satisfied wah else how to increase fare

• Protoman

  11 Aug 11, 16:04

  So overcrowded.
• Jiani

  11 Aug 11, 16:11

  depends, if the bus not crowded and its a new one, then i like

• Protoman

  11 Aug 11, 16:15

  Originally posted by Jiani:

  depends, if the bus not crowded and its a new one, then i like

  
  Jiani like MRT and bus service in sg ?
• Protoman

  11 Aug 11, 16:16

  Originally posted by Jiani:

  depends, if the bus not crowded and its a new one, then i like

  
  Jiani like MRT and bus service in sg ?
• Jiani

  11 Aug 11, 16:17

  quite

• shrekho

  11 Aug 11, 16:54

  wah lau eh!!!

  Sure or not?? like tat also can? Really really take sg people as dafts?

   

• the Bear

  11 Aug 11, 16:58

  well, the gabrament has been taking the people as idiots for a long time.. and hey, they're 60.14% right

• Clivebenss

  11 Aug 11, 17:07

  most commuters like to be taken for a ride.

  

• cassie

  11 Aug 11, 17:07

  i must have missed this "satisfaction" feeling while commuting

• Call4ljw

  11 Aug 11, 17:19

  Originally posted by Clivebenss:

  Aug 11, 2011 - Straits Times

  By Royston Sim

  COMMUTERS are more satisfied with public transport now, compared to a year ago.

  Data from the Singapore Management University's Institute of Service Excellence (ISES) showed that customer satisfaction with public buses rose by 5.3 points to 66.4 points its Customer Satisfaction Index.

  Customer satisfaction with the MRT system also rose by 3.7 points to 67.8 points.

  ISES academic director Marcus Lee said data revealed that local residents taking public buses feel they are getting more value out of their bus rides. This could have been due to the implementation of distance-based fares last year.

  Depends on which bus number customers they surveyed. I feel that some are good, some okay, and some bad. For example, bus number 975 bus frequency is very long, and the bus is quite crowded(or even filled to the brim) at times.

• dragg

  11 Aug 11, 18:30

  who did they ask?

  the transport council?

• Dalforce 25

  11 Aug 11, 18:33

  Cheap propaganda.

• Dejomel

  11 Aug 11, 19:06

  Such selective data collection.

• jmstar~

  11 Aug 11, 21:57

  I see they have the project to rope in SMU to come out with white lie.   I foresee there will be no improvement in service.    

• likeyou

  12 Aug 11, 00:45

  Satisfied or not, like it or not, public transport fare still increased.

• Clivebenss

  12 Aug 11, 13:16

  who is satisfied?

  

• de_middle

  12 Aug 11, 13:52

  wa jin song

• FireIce

  13 Aug 11, 00:42

  this is known as masturbation

• jmstar~

  13 Aug 11, 00:47

  What can we justify with if they make use of the price increase in fuel, petrol?

• troublemaker2005

  16 Aug 11, 20:35

  says who?