NOT only should resident engagement be included as a factor in the assessment of town councils, but residents' feedback about town council performance through random surveys must also be taken into account ("How to grade town councils on how well they engage residents"; July 23).
A range of resident profiles based on the different housing types and age groups could be considered.
The residents' survey or feedback should focus on areas such as the town councils' efficiency, proactiveness and effectiveness.
M. Lukshumayeh