Originally posted by Clivebenss:Jun 28, 2011 - ST Forum
Jack's Place addresses diner's unhappy experience
WE THANK Ms Stacey Ng for her feedback last Thursday ('Unhappy about experience at restaurant'). I have since written the following e-mail to her and she has responded accordingly.
'Sorry for the late reply. I reply personally to all feedback but was outstation from June 10 to last Tuesday. Once feedback is received, our operations team would have looked into the matter and reported back to me. I have read the report, and am sorry and apologise that my team has failed to satisfy your dining needs.
From what I understand, our staff did make mistakes, but it was not about forgetting to key in your orders because our terminal is linked to the kitchen printer. Sometimes, during peak periods, we have a rash of orders and time is required to cook the meals accordingly. Our standard operating procedure is that 15 minutes after the soup is cleared and if the order is still not ready due to the peak period, our wait staff has to inform the guest. They might have forgotten to offer you more garlic bread or a small complimentary dish. We are sorry.
As for the presentation of the bill before you finished your meal, it was the mistake of the cashier as we close at 10pm and she was in a hurry to close the till. She has been reprimanded for her mistake. There is no denying that training and educating people is the hardest job. I hope you can allow us to learn from our mistake.
I do not know what is your objective in writing to us. If it is to let us know how well or badly we have fared, we greatly appreciate it. But if you think we had ruined your evening by the poor service, then tell us how we can compensate you. Our main objective is to strive to provide consistently superior service and quality food to every customer, therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.'
Anthony Say
Deputy Managing Director
JP Pepperdine Group
Nowadays why are ppl still saying: "Sorry it's my fault but ... ... ..."
if he's sorry, it's their fault, why add the "but" and extra storyline? machiam like wan to push responsiblity...
and simi is "I do not know what is your objective in writing to us." ??? fail sia -___- fail >__> time to change PR manager... oh wait, it's a MD... no wonder fail PR skills >__>
Very sincere letter. Haven't seen one like this for a long long time.......but the complaint letter should never have made it there in the first place. Waste of space....more suited for gossipy stomp.
Jack's place the standard of service dropped....Swensen's is better right?
Swensen's also pretty bad when peak hours. In fact, I can't think of any place in sg which offers genuine service from the heart.....or maybe I haven't been around enough. Maybe sentosa.
Aiyah go neighbourhood coffee shop to eat and forget about service lah....cheap and nice mah! Hahaha!
tapau is the best!!!!i cant suck my crabs n prawns n use fingers when im eatin in public.i is a very private person.
tapau is the best!!!!i cant suck my crabs n prawns n use fingers when im eatin in public.i is a very private person.
Come to think of it....do gals prefer eating @ high class restaurants rather than foodcourts/coffee shops ? I have gals frens that are like this...they will go starbucks and coffee bean rather than kopitiam....
At least they bothered to reply. Wonder if the customer will write back saying how they want to be compensated. $5K?!
We still pay GST when the service is bad ??!! Is the policy effective?
Originally posted by ditzy:Based on experience different branches of jacks place got differing standards in service and food quality. i can only comment that of all the branches i visited so far, the one at bras basah is most consistently good.
I have to agree on this....even Crystal Jade Restaurant, different branch the quality of food also different....service also different....
Originally posted by Demon Bane:We still pay GST when the service is bad ??!! Is the policy effective?
typo typo~~
u shld say service charge instead of GST~~
Originally posted by ^Acid^ aka s|aO^eH~:
typo typo~~u shld say service charge instead of GST~~
Yah hor....thks!
Originally posted by Amitayus48:As a matter of bliss, celebrating your husband birthday by maintaining a gracious joys throughout the meal is more important than throwing out this nitty-gritty.
http://www.emagazine.com/archive/4264
The latter method has been adopted by several Vermont dairy farms and works well. Cow manure is stored in the digesters (huge tanks) at 100 degrees Fahrenheit and deprived of oxygen. That encourages the bacteria to break the manure down, releasing biogas that is 90 percent methane. This fuel is captured and burned in an engine to generate electricity. Unfortunately, the equipment is expensive—$200,000 to $1 million, depending on the size of the farm. Only 32 farms in the U.S. were using digesters at press time, so only a tiny amount of methane production has been mitigated in this way.It takes seven pounds of corn to add a pound of weight to a cow, and that's why 200 million acres of land in the U.S. are devoted to raising grains, oilseeds, pasture and hay for livestock. That land requires 181 billion pounds of pesticides, 22 billion pounds of fertilizer and 17 trillion gallons of irrigation water (not to mention billions of gallons of global warming-aggravating fossil fuel for farm equipment).
Amit, let me ask you a question in all seriousness.
Is there any event that can make you unhappy or ungracious?
yep...when i don't get served quickly at Jack's place, I turn into John McEnroe at Wimbledon.
What would then be considered as good service? I find SG people expecting too much from the restaurants.... sometimes its the customers that are at fault....
Originally posted by Demon Bane:What would then be considered as good service? I find SG people expecting too much from the restaurants.... sometimes its the customers that are at fault....
some might say: Service must be fast, food must be good, price must be cheap
Originally posted by ^Acid^ aka s|aO^eH~:
some might say: Service must be fast, food must be good, price must be cheap
Wahhhh....where to find ? Stop expecting too much and we shall be happier....Hahaha!