Too busy to smile at RWS

• Clivebenss

  30 Dec 10, 07:28

  Dec 30, 2010 - ST Forum

  NY FAMILY of five just returned from a three-day stay at Festive Hotel at Resorts World Sentosa (RWS). Nearly across the board at RWS, three basic rules of customer service were found missing: greeting, smile and eye contact.

  It seemed like the staff were too busy and preferred to get on with whatever they were doing. We got the same kind of reception at Victoria's Secrets, Candylicious and Hard Rock Cafe.

  The only ones who followed all three basic rules were the chambermaids. They seem to be better trained than other service staff.

  George Ng

• ditzy

  30 Dec 10, 07:51

  What the hell were a family of 5 doing at victoria's secrets?
• sinicker

  30 Dec 10, 08:03

  Originally posted by ditzy:

  What the hell were a family of 5 doing at victoria’s secrets?

  helping Mom pick a bra to make it a family of six for 2011.

• fudgester

  30 Dec 10, 08:33

  Originally posted by ditzy:

  What the hell were a family of 5 doing at victoria’s secrets?

  'Kids, let's now talk about the birds and the bees........'

• sansiro77

  31 Dec 10, 00:46

  if busy then understandable...it's no joke trying to smile while standing for a few hours..as long as the dun scold,pass sarcastic remarks to u,just let it be...

• FireIce

  31 Dec 10, 00:49

  they come all the way to singapore for greeting, smile and eye contact?

  back home no have ah?

• seyKai

  31 Dec 10, 00:50

  no tips sure no smile, u give big tips sure got big smile

  u give me big tips, i call  "uncle welcome" - IRASHAIMASE

• Junyang700

  31 Dec 10, 01:33

  In Singapore, do not expect service.
  
  All we want is cheaper, better, faster.

• Clivebenss

  31 Dec 10, 02:40

  not exactly cheaper, better, faster but most profitable.

  

   

• FireIce

  31 Dec 10, 14:10

  and most of the service staff is not locals.